What is a WhatsApp Business API chatbot?

It's a chatbot that runs on WhatsApp's Business API — different from the consumer Business app. The API allows automated messaging, message templates, integration with CRM and back-end systems, and large-scale conversation handling beyond the app's manual limits.

How long does a WhatsApp chatbot take to build?

A starter bot covering 5–10 intents typically ships in 2–3 weeks. A production-grade bot with intent classification, full CRM integration, and human handoff is usually 5–8 weeks end to end.

Do I need a verified Meta Business account?

Yes — for green-tick verification and higher messaging limits. We help with the verification submission as part of onboarding.

Can the bot integrate with my CRM?

Yes. We integrate with HubSpot, Salesforce, Zoho, Freshworks, Shopify, custom REST APIs, Google Sheets, and most major billing and shipping systems.

What happens when the bot can't answer?

It hands off to a human agent with the full conversation context attached — no "start over" loops. We integrate with your existing helpdesk (Zendesk, Freshdesk, Intercom) or a shared inbox.

Do I own the chatbot after launch?

Yes — source code in your repository, deployed to your cloud account. No proprietary platform, no licensing tied to us. If we part ways, your bot keeps running.

Service

WhatsApp chatbot development

Production WhatsApp Business API bots that handle real customer volume — not demos. Built, integrated, and deployed by Gautam Technologies, with the source code in your repo.

What we build

Six kinds of WhatsApp bot we ship

Picked by the problem, not by what’s easy to demo.

Customer support bots

Intent classification, FAQ resolution, ticket creation, and human handoff with full conversation context preserved across the entire thread.

E-commerce bots

Order status, returns triage, abandoned-cart recovery, post-purchase nudges. Wired to Shopify, WooCommerce, or custom storefronts.

Lead qualification bots

Capture, score, and route inbound leads from ads or organic. Pushes qualified leads straight into your CRM with full context.

Appointment & booking bots

Calendar integration, reminders, rescheduling. Common for clinics, salons, real-estate site visits, and consultancy bookings.

BFSI / KYC bots

KYC pre-fill, application status, document collection, agent handoff. Compliant with RBI & SEBI data-handling norms.

Internal ops bots

Field-team check-ins, expense capture, approval flows. WhatsApp as the front door for back-office automation.

What’s included

The full build, not just the bot

WhatsApp Business API setup & phone-number registration
Green-tick (verified business) application
Conversation design — flows, fallback paths, escalation
Intent classification (LLM routing or fine-tuned model)
CRM & back-end integration (HubSpot, Salesforce, Zoho, Shopify, custom)
Human handoff to your existing helpdesk
Analytics dashboard — volume, intents, handoff rate, CSAT proxy
Template approval workflow with Meta
DPDP Act 2023 / GDPR-compliant data handling
Source code in your repo — you own everything
30 days of post-launch tuning included

How we work

Discovery first, code second

Most chatbot projects fail because someone shipped before understanding the volume. We invert that.

Week 1 — Discovery

We audit your inbound volume, intent distribution, and existing tooling. You get a written plan with what to automate, what to leave human, and why.

Weeks 2–4 — Conversation design

Flows, fallback paths, edge cases, tone of voice. Tested on a sandbox WhatsApp number before any production code.

Weeks 4–7 — Build & integrate

Bot code, intent classifier, CRM webhooks, handoff logic. Weekly demos. Production-grade infra from day one — not a hack-day prototype.

Week 8 — Staged launch

Roll out to a percentage of traffic first, monitor handoff rate, tune. Full launch when the metrics say it’s ready.

After launch — iterate

Weekly review of handoff transcripts and intent gaps. Every flow gets sharper over time. Optional retainer for ongoing optimisation.

Tech

Stack we use

Meta Cloud API for WhatsApp Business
Node.js or Python on the back-end
OpenAI / Anthropic LLMs for intent + multi-turn
PostgreSQL, Firebase, or your existing data store
Redis for session and rate-limit state
Custom dashboard or Metabase for analytics